感觉你这不是产品 skill 解决的问题。你们 web 端的用户留存情况和使用情况如何呢?如果 web 端还不错,有可能是因为阉割掉了一些高频功能或者体验?可以尝试做些埋点,看下用户在注册后一般都会做哪些操作,以及一般在做完什么操作或者流程后就不再访问了,定位下中断点,看看有没有共性规律。另外也可以尝试下“有奖问卷”、“访谈”或者搭建“运营社群”的方式收集下反馈。如果你们已经有些思路,或许可以尝试通过灰测、AB 测试的方法看看留存有没有得到缓解或提升。
这个过程中,我理解 AI 可以提供给你们一些思路,或者让 AI 按照你们的用户群体习惯,以真实用户的习惯来帮你们找些问题。
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