Meta has been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters.
据路透社看到的公司内部消息称，Meta 一直在为其新的个人 AI 助手 Muse 测试“人工管家”服务，这意味着由人工承包商悄悄处理一些通过数字代理拨打的电话。Some employees have raised privacy concerns about human agents handling the calls, warning that it could result in sensitive information being shared unintentionally with contractors in call centers.
一些员工对人工客服处理电话的隐私问题表示担忧，警告说这可能会导致敏感信息在无意中与呼叫中心的承包商共享。
经典回顾：
AI: Actually Indians
