Hi there, I’m sorry to hear about the trouble you’re experiencing with accessing your account, especially with the unexpected activation of two-factor authentication (2FA). Let’s work together to address this issue and help you regain access to your account. Firstly, it’s important to ensure that you’re using the correct login method (email/password, Google, or Microsoft) that you initially used to create your account. If you’re unsure, please try each method to see if one allows you to access your account. If the issue persists due to the 2FA being enabled without your authorization, we have a recovery process in place. Here’s what you can do: Attempt to log in to your account on the ChatGPT or the Developer platform. When prompted for a 2FA code, select “Try another method” found under the Continue button. You will have the option to receive a code via email or to use a recovery code if you have one. If you select the email option, a code will be sent to the email address associated with your account. Use this code to proceed with logging in. If you have a recovery code that was provided when you first set up 2FA, you can also use this to regain access. In case these steps do not resolve the issue, or if you suspect that your account’s security has been compromised, it’s crucial to take immediate action. Please reach out to us directly through the support channel you used to send this message, providing any additional details you can about the situation without sharing sensitive information publicly. For more detailed information on managing 2FA and account recovery, please refer to our help article on Enabling Multi-Factor Authentication (MFA) with OpenAI. Your account’s security is of utmost importance to us, and we’re here to assist you through this process. Please don’t hesitate to reach out for further assistance. Best,
OpenAI Team
您好，很遗憾听到您在访问账户时遇到麻烦，尤其是意外激活了双因素身份验证 (2FA)。 让我们一起解决这个问题，帮助您重新获得账户访问权。 首先，请务必确保您使用的登录方法（电子邮件/密码、谷歌或微软）与最初创建账户时使用的方法一致。 如果您不确定，请尝试每种方法，看看是否有一种方法能让您访问账户。 如果由于未经您的授权而启用 2FA，导致问题持续存在，我们有一套恢复程序。 以下是您可以采取的措施： 尝试在 ChatGPT 或开发者平台上登录您的帐户。 当提示您输入 2FA 代码时，请选择 "继续 "按钮下的 “尝试其他方法”。 您可以选择通过电子邮件接收密码，或者使用恢复密码（如果您有的话）。 如果您选择电子邮件选项，我们会向与您账户关联的电子邮件地址发送一个代码。 使用此代码继续登录。 如果您有首次设置 2FA 时提供的恢复密码，也可以使用此密码重新获得访问权限。 如果这些步骤都不能解决问题，或者您怀疑您的账户安全受到了威胁，请立即采取行动。 请通过发送此信息时使用的支持渠道直接联系我们，在不公开敏感信息的情况下，提供有关情况的任何其他详细信息。 有关管理 2FA 和账户恢复的更多详细信息，请参阅我们的帮助文章 “使用 OpenAI 启用多因素身份验证 (MFA)”。 您的账户安全对我们至关重要，我们将在此过程中为您提供帮助。 如需进一步帮助，请随时联系我们。 最好、
OpenAI 团队
翻译由deepl提供，来源。 help.openai.com
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